Contact
Email: hello@mediocresouvenir.co
We answer email during business hours (Ontario time), usually within one business day. Complicated questions take longer.
What we can help with
- Order questions, refunds, exchanges, sizing
- Corrections to product designs or listings
- Suggestions for new cities and regions
- Wholesale inquiries
- Press requests
What we can not help with
- Custom one-off designs — we do not currently take custom orders
- Refunds outside the 30-day window
- Faster shipping — if it exists, we already offer it
We do not have a phone number. We do not have a live chat. We have email.